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Portal Privacy Policy Terms and Conditions

Privacy Policy

Last updated: June 07, 2016

Spectrum of Hope LLC ("us", "we", or "our") operates the https://parentportal.spectrumofhope.com website (the "Service").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://parentportal.spectrumofhope.com

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information ("Personal Information"). We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.

Log Data

We may also collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.


Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.


We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.


The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

This Privacy Policy is effective as of June 07, 2016 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.


Parent Portal Terms and Conditions

Last updated: June 07, 2016
These terms and conditions constitute a binding agreement between you and ("we," "us," or "our").

The Parent Portal is an Internet service that allows our parents to: communicate with us; access their health records; view and update personal information; receive test results; read patient educational material; and access related services and content.

The Parent Portal is provided on behalf us and our employees, managers, officers, directors, agents, and representatives and powered by Spectrum of Hope LLC. (all of the foregoing, collectively, the "Practice Entities"). The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement.

By accessing or using the Parent Portal, you confirm that you agree to these terms and conditions. If you don't agree, don't use the Parent Portal. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Parent Portal. You acknowledge that Parent Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Parent Portal at any time for any reason.

Minimum Requirements and Security
  • This website uses encryption software. In order to use Parent Portal, you must have:
  • a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials);
  • Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and
  • Adobe Reader installed (to download a copy of Adobe Reader, please go to http://www.adobe.com/products/acrobat/readstep2.html).
  • While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. When using Parent Portal, information may be transmitted over media that are beyond the control of the Practice Entities and their contractors and subcontractors and that may not be secure. For example, you may receive email, text, or telephone communications in connection with your use of Parent Portal, all of which are inherently unsecure and subject to disclosure to or access by third parties (e.g., if your phone is used by someone else, you do not keep your phone or email information up to date on Parent Portal and communications are misdirected, or the network or systems of a telecommunications provider are hacked). Furthermore, electronic services such as those provided by the Practice Entities, their contractors and subcontractors, and any telecommunications providers involved in the transmission of data are all inherently subject to failure and none of the foregoing can guarantee that their services will be provided without error or interruption at all times that you may wish to use those services. YOU HEREBY EXPRESSLY ASSUME THE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF ANY SERVICE RELATED TO PARENT PORTAL. Once information is received by us, medical information will be treated as confidential and given the same protection that all of our other medical records are given.

Security, Confidentiality, and Usage Guidelines for Parent Portal
  • YOU MUST NOT SEND ANY MESSAGES REQUIRING URGENT ATTENTION USING PARENT PORTAL. Doing so may create a delay in your receiving necessary medical treatment and could result in loss of life, permanent injury, or significant deterioration in your health. If you believe that you have an urgent medical matter, you should call 911 immediately or proceed to the nearest emergency room. If the matter is not urgent but you need a response in less than two business days, please contact your clinician's office directly by telephone during our regular business hours (8am - 4pm M-F).


  • Parent Portal is designed as a secure Internet-based environment through which you may receive confidential medical information about your child(ren). When you are initially enroll to use the Parent Portal, you will need to confirm your identity via two unique workflows, as well as establish a confidential password for login credentials. Please DO NOT SHARE YOUR PASSWORD with anyone. Anyone with access to your password will be able to view your child's medical and communicate with your health care team as if that person were you. Thus, when you give someone your password, you are authorizing that person to access your account, and you are responsible for all transactions that person performs while using the service. It is your responsibility to prevent disclosure of your password and to change your password if you feel that your security has been compromised. If you believe that your password has become known to an unauthorized person and want verification of any changes that may have been made to your account, please contact us for assistance. You can change your password in the Parent Portal at any time by clicking the "Change Password" link under "Account Info."
  • You may request a Parent Portal account for yourself. You may not request or access a Parent Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge.
  • We keep track of the pages our parents visit within Parent Portal, in order to determine what services are the most popular. This data is used to deliver customized content within Parent Portal to those whose behavior indicates that they are interested in a particular subject area.
  • We secure your personal information from unauthorized access, use or disclosure. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information is transmitted from your PC and/or mobile devices to Parent Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. As a user of Parent Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device.
  • When you use the Parent Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Parent Portal. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used.
  • Cookies are used for system performance functionality. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Parent Portal services.

How We Protect Your Personal Health Information
  • We consider the privacy of our client's health information to be one of the most important elements in our relationship with you and one we take very seriously. By accessing or using Parent Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Parent Portal account under the "Client Record" link.
  • We are committed to protecting the privacy of the information you send and receive through Parent Portal, and will only collect and use such information as permitted under the Parent Portal Privacy Statement, which can be found online within Parent Portal. By using Parent Portal, you also consent to all of the terms and conditions described in the Privacy Statement.
  • All communications between you and our health care team using Parent Portal are carried over a secure, encrypted connection directly into our electronic medical record. While you may receive email messages notifying you of new messages in your Parent Portal Inbox, these emails will not contain any personal health information. It is your responsibility to login to your Parent Portal account and read the messages promptly.

Your Responsibilities
  • Parent Portal is a communication service offered as a convenience to our clients. We reserve the right to change the terms, conditions, and notices under which Parent Portal is offered. By accessing or using Parent Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. We reserve the right in the future to charge a fee for the use of Parent Portal. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Parent Portal service.
  • You understand that Parent Portal provides you with online access to some clinical information about your child. You are solely responsible for any sharing of Parent Portal content that you intentionally or unintentionally communicate to others.

Discontinuing Use of Parent Portal
  • You may discontinue your use of Parent Portal at any time by sending a secure message to the intake and records department requesting this change.
  • We reserve the right, in our sole discretion, to limit or discontinue your use of Parent Portal at any time and for any reason, including, but not limited to, your use of Parent Portal on behalf of another person.
  • You will be notified if your Parent Portal service is discontinued.

Your Clinical Information
  • As we provide your child's health care, we are required to maintain documentation of your child's medical history, current conditions, treatment plan, and all treatments given, including the results of all therapies. Parent Portal is an Internet application that enables a parent to have secure web-based access to your childs personal clinical information, as released by the treating clinician. By using Parent Portal, you understand that not all of your child's medical record with us will be accessible through your Parent Portal account. Posting of information to your Parent Portal account is at the sole discretion of your individual clinician(s).
  • All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records.

Copyright and Trademarks
All content included in Parent Portal and on all of our, including, but not limited to, text, photographs, graphics, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Parent Portal. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent.

Site Access and Licenses
  • We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Parent Portal, and the associated services in accordance with these terms and conditions. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Parent Portal, or any of the associated services; making any derivative of the website, Parent Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever).
  • Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Parent Portal account, including the right to access information through Parent Portal. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law.

Links to Third-Party Websites
This website and Parent Portal contain links to websites operated by other parties. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The Practice Entities have no control over the security or privacy practices of these external websites. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites.

No Warranties

Limitation of Liability
  • Some of the material on our website and in Parent Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Any questions, complaints, or claims related to any product should be directed to the appropriate third party.
  • None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Parent Portal.
  • If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages.
  • Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages.